Returns

Returns Policy

At Swole Cat Co, we strive to ensure that you are completely satisfied with your purchase. If you need to return a product, we're here to help. Below are the steps you need to follow to initiate a return.

How to Initiate a Return

If you are not satisfied with your purchase and wish to return an item, please follow these instructions within 30 days of receiving your order:

1. Email Us: Send an email to our support team at support@swolecatco.com. Please include the following information in your email:

   • Your full name
   • Your order number
   • A brief description of the issue and reason for the return

1. Await Response: Once we receive your email, our customer support team will review your return request and send you further instructions on how to proceed. We aim to respond to all queries as quickly as possible.

Additional Information

• Please ensure that the item you are returning is repackaged with all the cords, accessories, and documentation that were included when you received it.
• Refunds will be processed upon receipt and inspection of the returned item(s). We will notify you via email once your return has been processed and the refund has been issued.
• Depending on your card issuer's policies, it may take up to 5-7 business days for the refunded amount to reflect in your account.

We appreciate your understanding and are here to assist you. Thank you for choosing us!